Refund Policy for Socials Elevated
At Socials Elevated, we strive to provide the best social media management services to help your brand succeed. If you’re not satisfied with our services, we want to ensure you’re taken care of:
1. Service Satisfaction
- We offer a 7-day satisfaction guarantee for new clients. If you’re not happy with our initial service, we will work with you to resolve the issue or offer a full refund within the first 7 days of your first payment.
2. No Refunds After 7 Days
- After the first 7 days, we do not offer refunds for services rendered, as we begin creating and scheduling content immediately and make investments into your account’s growth.
3. Cancellations
- You can cancel your service at any time before your next billing cycle. Cancellations will be effective from the next billing period, and you will not be charged for the following month. There are no prorated refunds for unused time during the current billing period.
4. Special Circumstances
- In exceptional cases (e.g., major technical issues or service failures on our end), we will evaluate the situation on a case-by-case basis and offer a partial or full refund if deemed appropriate.
5. Refund Requests
- To request a refund or discuss concerns, please contact us within 7 days of your payment via our contact form or email. We will respond promptly and work to resolve the issue.